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Want to be sure of your favourite spot at the campsite? This can easily be arranged by selecting your preferred pitch in the 'extras' step during the booking process. If you have already completed a booking, you can still add your preferred pitch in your 'My Roan' environment. If you need help, or your preferred spot no longer appears available, our travel specialists are ready to help you further. You can reach us via our chat or call us.

You can. We are happy to give you an option for a maximum of 5 days (including Saturday and Sunday), this way you can be sure of the price. A message via e-mail or telephone suffices to let us know whether or not the option can go ahead. Within a month before arrival, you can receive an option for a maximum of 1 working day. Please note: if we do not receive a response, the option will automatically expire.

At Roan, you can arrive and depart on many days, namely Saturday, Monday, Tuesday and Thursday. The arrival and departure days may vary per campsite. You can easily check the arrival and departure days at your favourite campsite in the price table on the campsite page. In principle, a minimum stay of 2 nights applies. Bookings with arrival on Thursday have a minimum stay of 4 nights. 

Change as of 2027: Starting from the 2027 season, the regular changeover days will change. From that moment on, the arrival and departure days will be Monday, Tuesday, Friday, and Saturday.

In all countries, you pay tourist tax. Expect to pay between €0.50 and €1.00 per day per person for this. Children are often free or half the money.

In Croatia you pay a registration fee of +/- € 1 per person at some campsites (e.g. Vestar, Polari, Krk, Amadria Park Camping Trogir and Zaton Holiday Resort). In the Netherlands a service fee may be charged. 

At some campsites, an extra charge must be paid for the use of the swimming pool or car park, for example. When this is the case, it is clearly stated on the specific campsite page.

This season, we will not collect the deposit via a payment request or by cash payment. On arrival at the campsite, our hosts will give you a SEPA form. You fill in this SEPA form and when you leave your accommodation, clean and undamaged, you will receive this form back without us collecting anything. If required, our hosts will provide you with cleaning products free of charge. If you leave before 7.00 a.m., the completed SEPA form will be destroyed by our hosts after they have found your accommodation. Sometimes you also pay a deposit for e.g. barrier tickets or swimming pool tickets. If the barbecue has not been cleaned on departure, we are obliged to deduct €25 from the deposit you paid.

How nice is it that after a wonderful holiday you don't have to clean your accommodation yourself? At Roan we are happy to take this worry off your hands. In some accommodation the final cleaning is included and at some campsites the final cleaning is compulsory. More information about the final cleaning can be found at here.

Of course you can give us your preference. If, when you make your booking, you see that you can choose your own pitch on the campsite, by means of a preferential pitch, it is not possible for us to take your wishes into account. Do you need help choosing the right pitch? We will gladly help you. If you cannot specify a preferred pitch when booking, you can make a wish. We always try to take your wishes into account, but we cannot guarantee anything.

If your preference is not possible, for whatever reason, you will not be informed in advance.

For more information, please refer to our travel conditions.

The reservation fee is € 30,-.

You can book with us by phone, email or at our website. After going through the booking process you will receive an email from us with the booking confirmation. Once the booking confirmation has been received, your booking is final and the deposit must be paid before the date stated on the booking confirmation.

From 1 February 2021, the SGR Guarantee Fund will introduce a participation fee of € 10 per booking. This amount will be charged to the traveller by Roan Luxury Camping Holidays and transferred to the SGR Guarantee Fund.

Roan Luxury Camping Holidays is affiliated with SGR (travel guarantee fund). We do this in order to offer you, as a customer, protection. Should Roan run into financial problems, you will always receive your payment back via the SGR.

The own consumer contribution SGR (formerly SGR contribution) was abolished in 1999. At that time, the SGR had built up sufficient resources to pay out clients who had suffered losses in the event of any bankruptcies of travel organisations. As a result of Covid-19, the SGR expects more companies to apply for financial insolvency in the future and in order to ensure that the guarantee obligation can be met, this levy will be reintroduced.

We thought about everything with Roan!  You can book the following essentials: stroller, cot, pull-along wagon, highchair, beachtowels, towels, bathmat package, your pet, the next-door guarantee and the pitch-guarantee.

In some pools, especially in Italy, a swimming cap must be worn at all times. Sometimes a cap or a bandana is sufficient. Some campsites in France do not permit swimming shorts but require men and boys to wear fitted swimming trunks. Check the water recreation section on our camping pages to see which type of swimwear is allowed. Please note that swimming pools at some campsites are closed at midday (siesta), for example, from 1 pm to 3 pm. Additionally, wearing a burkini is not permitted in the swimming pools at our campsites (regardless of the material).

The mobile homes both have 3 bedrooms, air conditioning, luxury lounge decking, can accommodate up to 7 people and are 35 m2 in size. In the Premium Plus 3bed Lounge, final cleaning is included. The main other difference is the layout and appearance of the mobile homes. The Premium Plus 3-bed Lounge is equipped with a kitchen at the front of the mobile home and a large sliding door to the decking, and in the Premium 3-bed lounge the kitchen is located at the rear and you walk onto the decking through French windows. In the Premium 3bed lounge there is a separate dining and sitting area, in the Premium Plus 3bed Lounge there is a combi dining/sitting area. The front of the Premium Plus 3bed Lounge features a modern 'stone-look'.

We offer the cancellation insurance of Mutuaide Assistance. This insurance reimburses you for the cancellation costs or the unused holiday days, if you have to end your holiday prematurely. This cancellation insurance costs 5% of the travel sum.

By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. The Roan Preferred-pitch costs €99,- and cannot be taken out in combination with the next to eachother guarantee.

These can be found on the camping page. If you are curious about the location of the accommodation on the campsite, you can view it at 'View map'.

At 'View the location of the campsite on the map' you can see where the campsite is located on the Google Maps map. You will also find villages, restaurants and places of interest nearby!

The rental price of your accommodation includes: rental of your accommodation, gas, water, electricity, pitch fees, VAT based on 4 persons. For the 5th, 6th, 7th and 8th person you pay a surcharge. The price does not include € 30 booking fee, € 10 SGR contribution per booking. Any tourist tax is not included. You pay this on the spot or when booking.

Especially in off-season, you have to take it in to account that the facilities such as swimming pool, entertainment or restaurant are not open (anymore). Sometimes campsite owners can decide to open certain facilities later or to close them earlier. We try as much as possible to give the correct opening dates but take no responsibility for the eventual inaccuracies.

Almost all our campsites include barbecue facilities, as long as there isn't a government ban due to extreme drought or high temperatures. If charcoal is allowed, you will find a free charcoal barbecue at your accommodation. However, if charcoal is not permitted but gas is, we will provide you with a free gas BBQ (including gas cylinder). Some campsites have a central barbecue area and some campsites do not allow barbecues because of drought hazards. If this is the case, most of the tike you will find a luxury griddle at your accommodation. Our campsite pages include important information about the type and availability of barbecues at your chosen campsite.

All prices shown on our website are based on 4 persons. For a 5th person a supplement of € 5 per night applies, for the 6th person of € 6 per night and for the 7th and 8th person a supplement of € 7 per night. Please note! At campsite Bijela Uvala and Zelena Laguna a supplement of € 8 per night applies for the 6th person. At Campsites Bijela Uvala, Zelena Laguna, Mediterraneo and La Pierre Verte a supplement of €10 per night applies for the 7th person. 

At Marina di Venezia campsite a supplement of €12 per night applies for the 7th person.

Pets are allowed only in our Holiday tents and lodge tents (not allowed on all campsites). The cost of bringing your pet is €9 per night. You must always state when booking whether your pet will be travelling with you. Pets at Le Capanne, Stella Maris,  and Bijela Uvala must be paid for on site.

Tourist tax must be paid either when booking or on arrival at the campsite. On arrival, you must pay at the campsite reception or with our hosts. In some cases, small children are free. Some campsites require you to hand in your passport at the main reception and you will get it back once the tourist tax has been paid or on your departure. At many campsites, you pay the tourist tax and any registration fee at the time of booking. If this does not apply to your booking, you can pay the tourist tax on site upon arrival.
Tip: many campsites also accept a Camping Card instead of a passport.

Additionally, an increasing number of campsites are charging an eco-awareness surcharge. This is also a mandatory fee, which is used for the preservation of the environment and nature in tourist areas, among other things.

Yes, for €30 per accommodation you can book the next-to-each guarantee, so that you are assured of a pitch directly next to, opposite, diagonally opposite or with the back to each other in relation to your friends or family (maximum 3 accommodations of the same type in the same holiday period).

If you want the best pitch on the campsite, you can be sure of this by signing up for our preferred pitch. Going on holiday together and want to be next to each other? The Roan preferential pitch costs only € 99.

If a preferred pitch is available on an accommodation, it is not possible to book the neighbouring guarantee.

Yes, you must register your child at the time of booking. This is because we regard your child as a person who will be travelling with you during the holiday.

As the exact details are not yet known, we are currently entering a provisional date of birth and name. As soon as the baby is born, please let us know their full name and date of birth so that we can update these details in the booking free of charge and ensure they are correct.

If your holiday cannot go ahead due to a quarantine obligation in your holiday country or home country on a national level, we guarantee a full refund within 10 working days! Of course you can also opt for another destination. This guarantee applies to bookings throughout the season.

The money back guarantee does not apply if the quarantine is caused by the vaccination status of you or your travel companions.

_{We will never ask for your medical records, so if you were to travel to a destination where it has been determined that a quarantine is mandatory, for unvaccinated travellers, then this is not verifiable for us and you cannot use the Refund guarantee. The same applies to vaccinated travellers, again because this is unverifiable. If a country indicates that a quarantine requirement has been imposed at national level, regardless of vaccination status, then this is measurable to us and you are entitled to the Refund guarantee.}

Short stays are subject to a surcharge per night, depending on the length of stay and type of accommodation. These surcharges are already included in the total price shown during booking.

The layout of bedrooms may vary from campsite to campsite. Would you like to know whether there are single beds or bunk beds in the accommodation?

Please contact us, we will be happy to check this for you.

Unfortunately, it is not (yet) possible to make an online booking for multiple accommodations yourself, you can contact us and we will be happy to arrange this for you.

Unfortunately it is not (yet) possible to book several campsites under 1 reservation. You can make 2 bookings (online), if you contact us afterwards, we will make sure you only have to pay reservation costs once.

Yes, you certainly can! For group holidays with more than 20 people, Roan Luxury Camping Holidays offers the perfect solution. Whether you are travelling with family, friends, a sports team, colleagues or an association - we will be happy to help you put together an unforgettable group holiday.

Would you like to know what the possibilities are for your group or would you like to request a quotation? Feel free to contact us at grouptravel@roan.eu or call us. We are happy to think along with you!

Unfortunately, we do not currently have any accommodation on offer that is fully adapted for wheelchair users or equipped with a disabled toilet.

Of course, we want you to book a holiday that suits you perfectly. As the location and accessibility of our mobile homes and tents can vary greatly from one campsite to another, we’d be happy to offer you personalised advice. Please get in touch, and our travel specialists will be happy to explore the options with you.

Check-in is possible between 4:00 PM and 8:00 PM. If you arrive at the campsite earlier, you can inform our colleagues on-site via SMS. However, please note that this does not guarantee that your accommodation will be ready upon early arrival. We will, of course, do our best to welcome you as soon as possible!

If you get an error message when paying, the following solutions may help:

1. Try opening my Roan in a different web browser (such as Google Chrome/Microsoft Edge).
2. Try a different device (laptop/fixed PC/phone/iPad).
3. Try again in 4 hours.

If you still experience problems after trying the above, please contact our colleagues in the Sales department.

You have a booking for 2026:
If you booked before 14 October 2025: if you cancel by 1 February in the year you are travelling, there is no charge. In the event of cancellation, you will, of course, receive a refund of your deposit, excluding the compulsory SGR consumer contribution of €10;
If you booked after 15 October 2025: cancellation up to 1 January 2026 is free of charge. Upon cancellation, you will, of course, receive a refund of your deposit, excluding the compulsory SGR consumer contribution of €10;
After that, cancellation fees will apply. Please refer to the travel terms and conditions for the specific details applicable to your situation.

You have a booking for 2027:
If you booked before 31 December 2026: free of charge. In the event of cancellation, you will, of course, receive a refund of your deposit, excluding the compulsory SGR consumer contribution of €10; for cancellations between 31 December and 8 weeks before the arrival date: the agreed deposit for your trip.
If you have booked on or after 31 December 2026: in the event of cancellation between the booking date and up to 8 weeks before the arrival date: the agreed deposit for your trip;
Please refer to the travel terms and conditions for the specific details applicable to your situation.

If you wish to cancel a number of nights from your booking, the cancellation terms and conditions apply to the nights you wish to cancel. Please note: extending or shortening your holiday is not always possible and may incur cancellation charges, as no nights may be left over in the accommodation schedule! If you need to cancel the entire trip, please notify us in writing. You can send an email with your details.

You can pay securely by using the payment link in your booking confirmation, where you have the option to pay the full amount or pay in instalments, depending on your booking period. Another option to pay is on My Roan. After you have logged in, you can pay easily and quickly online. Of course, you can also transfer the amount yourself to account number IBAN: NL85RABO0100921981 (BIC: RABONL2U) stating the booking number.

The deposit for 2027 is 15% if you have booked by 30 September 2026. From 1 October 2026, the deposit is €99 until 31 January 2027 and 25% from 1 February 2027 onwards. If you have taken out cancellation insurance, these costs will be added to the above. The balance of the payment must be received by the booking office no later than 8 weeks before the day of arrival. If payments are not made within the specified period, the tour operator reserves the right to cancel the booking and the person making the booking will be liable for the cancellation fees.

If you book within 8 weeks of arrival, the full amount must be paid in one go. You will not receive any payment slips, but you can pay by bank transfer, IDEAL, Mastercard, Bancontact or VISA. By logging in to‘My Roan’, you can easily choose which payment method you wish to use.

You can always change your booking. In some cases, there may be additional costs. 

There are not any extra costs for: 

• additional people
• additional extras
• additional nights
• additional travel insurance
• add a license plate

Of course, you do pay extra costs for the extra number of people, extras, etc. 

The conditions for modifying your booking depend on whether you stay at the same campsite or switch to a different campsite.

1. Change of date at the same campsite

If you wish to change your booking to a different date at the same campsite, you retain the original price that was valid on the day of the initial booking. The current prices are not applicable in this case. If the modified trip is cheaper, we will charge cancellation costs on the price difference. If the price is higher, only the price difference will be charged.

2. Change to a different campsite

If you wish to change your booking to a different campsite, the price of the new booking will be determined by the current price valid on the day of the modification. If the modified trip is cheaper, we will charge cancellation costs on the price difference. If the price is higher, only the price difference will be charged.

Roan has the right to change prices. Our prices may vary daily.

If you wish to deduct from your booking a certain number of nights, this is considered a partial cancellation. Cancellation fees will be charged on the price difference. 

Our cancellation and amendment conditions can be read in detail on our travel conditions.

After we have received your payment in full, we will send you the travel documents by e-mail (starting 1 March), 28 days prior to the start of your holiday. Those travel documents include your vouchers, information about the campsite and your accommodation.

The right of withdrawal does not apply to all services of Roan Luxury Camping Holidays. Services relating to accommodation to be provided on a specific date or during a specific period are excluded from the right of withdrawal. However, we do have a cancellation scheme. For more information about cancellations, see https://www.roan.eu/frequently-asked-questions under "Can I cancel my booking (partially)?''

We monitor our prices daily and adjust them if necessary. It is therefore possible that the trip you saw yesterday has become cheaper or more expensive today. We apply the price of the moment you book your holiday. We will never charge you a higher price afterwards. If the price goes down on the other hand, we will not adjust your booking either. After all, at the time of booking you agreed to our conditions and the price at that time.

Basically you can still book for extras till the day of departure (provided that it’s available).

Due to the switch to a new reservation system since 2023, you will need to make a new log-in for your 2024 and 2025 booking. Previously made bookings can no longer be viewed here.

When you have subsequently booked 2 or more reservations, for example when you combine two campings or go when you are going on holiday with several families at the same time, you will unfortunately only see the 1st booking. We are aware of this technical defect.

If you get an error message when creating a new password, check that your password meets the following requirements:

• At least 8 characters long
• Contains at least one uppercase letter (A-Z)
• Contains at least one lowercase letter (a-z)
• Contains at least one number (0-9)
• Contains at least one special character

The allowed special characters are: -()/{};:,.?!@#$%&+=

Check that your password meets all these requirements and try again. If the problem persists, please contact our customer service.

We look at the travel advice 7 days before arrival. If it is not safe to travel to your holiday destination, you can make use of our Money Back Guarantee, for which we adhere to the advice of the government.

If you prefer to go on holiday closer to home because of rising fuel prices, you can always change your holiday according to our Terms & conditions. However, this is not a valid reason for cancellation.

We offer cots with a standard size of 120 x 60 cm.

Logging in is easy via our website by clicking the 'My Roan' button (in the top right corner of the menu).

How it works:

1. Log in using the email address you used when booking.
2. Once logged in, you can directly update your name, address, and contact details.
3. In this environment, you can also easily add extras yourself (such as linen sets or (bath) towels), arrange your payment, and download your travel documents.

Don't have your reservation number at hand? You can find it in your booking confirmation email.

It is not permitted to charge electric cars at the (lodge) tent or mobile home, this must be done at a designated charging point. Check here which Roan campsites are equipped for charging points for electric cars.

When checking into a campsite in Spain, it is compulsory to have a copy of your passport or ID made. This is a legal requirement due to stricter security measures. Campsites and companies risk a fine if they do not comply. Other countries may also ask for a copy of your passport or ID when you check in at a campsite, depending on local laws.

To avoid identity fraud, you can cross out your BSN number when making a copy.

Want to go on holiday well prepared? Then check the central government's travel advice for up-to-date information on rules, travel documents and other useful tips.

This is necessary because more and more campsites are using automatic access control systems (such as a barrier).

To ensure smooth access to the campsite, we then ask you to provide us with the registration number of your vehicle. Instead of processing this data yourself, we ask you to provide the registration number directly to the campsite. To do this, we will give you the campsite's e-mail address. The campsite uses the registration number to verify your booking, regulate access and ensure security.

As standard, there is no mid-term linen change with linen rental. However, there is an exception for towels with the following stay types:

• Supreme line: You will receive 2 clean towels per person every week.
• Marvilla Parks Kaatsheuvel & Marvilla Parks Friese Meren: At all types (both Supreme and other) you will receive 2 clean towels per person weekly.
• Playa Montroig: * Supreme line: 2 clean towels per person per week.
  
  • Other types: No free towel change possible, rental based on availability.
    

Read more here about the security incident and our advice on what to look out for.

Important information about campsites where dogs are allowed:

Just because dogs are welcome at a campsite does not automatically mean that there are no further conditions. The most important rule of thumb to always bear in mind is: where dogs are allowed, a muzzle may be compulsory. We therefore recommend that you always bring a well-fitting muzzle with you when you go on holiday.

You will find natural lagoon pools at some of our campsites. Unlike traditional swimming pools, the water in these lagoon pools is not (or hardly) treated with chlorine, but instead they are treated with biological and natural filters. This creates a unique swimming experience, however, it also means that the water reacts more quickly to weather conditions.

• Green colour due to nature: Since no aggressive chemicals are used, harmless algae grow more quickly in warm weather with plenty of sunshine. This can cause the water to have a greenish colour. This is one of the characteristics of a natural pool and is completely safe.
• Strict monitoring and temporary closure: Natural water is more sensitive to heat and crowds, as bacteria and algae grow faster under these conditions. That is why the campsites continuously and rigorously test the water quality. If the natural balance in the water is temporarily disturbed, the campsite will close the lagoon as a precaution until the water quality is optimal again.

In short: If the campsite has re-opened the lagoon, it means that the water has been successfully tested and approved, and that you can cool off in the lagoon pool safely and with peace of mind!

You won’t need a travel plug for any of our campsites. On the European mainland, you can simply use your standard European plugs. 

Yes, at the vast majority of the campsites in our range! Your tent or mobile home will be ready for you from 4.00 pm, but if you arrive earlier than the check-in time on the day of arrival, you can go and see the reception staff. Feel free to ask there if you can already make use of the facilities (such as the swimming pool or the playground). You’ll often need a wristband or access code for this.

On the day of departure, too, you’re often allowed to stay at the campsite for the whole day after checking out to enjoy the facilities.

Roan has been offering luxury camping holidays on Europe's most beautiful campsites for over 35 years! With the most spectacular swimming pools and in spacious accommodation with extra comfort. The rich inventory includes (in most accommodation) a dishwasher, air conditioning, SAT TV and a lovely lounge sofa on the spacious decking.

There are also entertainment teams for the children and free bikes for the little ones. During your booking, you will be assisted by experienced travel specialists. Based on your wishes and needs, they will help you and answer all your questions. During your stay, our experienced hosts are at your service and will do their utmost to give you the service you deserve.

Find out even more about Roan Luxury Camping Holidays here!

Roan is a Dutch organization, established in 1986. Almost 70% of our guests are Dutch. Besides that, our guests are from Denmark, Germany, Switserland, United Kingdom and Belgium. Roan Luxury Camping Holidays is part of the ECG.

Yes, of course We are members of the SGR (Paragraph 1843).

Postal address Roan Luxury Camping Holidays BV:

Bijster 17
4817 HZ Breda
Netherlands

Roan’s accommodation meets all safety requirements. After the winter, all accommodation is prepared for use again and undergoes a safety check in accordance with the applicable guidelines. This safety check is carried out by certified technicians from our parent organisation, the European Camping Group. During the safety check, inspections are carried out on the water heater, plumbing and electrical systems. Once the safety check is complete, the accommodation is awarded a green label, so that our hosts know they can start cleaning and preparing the accommodation for our guests.