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Before making a booking

Is barbecuing allowed everywhere?

Almost all our campsites include barbecue facilities. If charcoal is allowed, you will find a free charcoal barbecue at your accommodation. However, if charcoal is not permitted but gas is, we will provide you with a free gas BBQ (including gas cylinder). Some campsites have a central barbecue area and some campsites do not allow barbecues because of drought hazards. If this is the case, you will find a luxury griddle at your accommodation. Our campsite pages include important information about the type and availability of barbecues at your chosen campsite.

What does the Refund guarantee entail?

If your holiday cannot go ahead due to a negative travel advice from the government, we give you the guarantee that you will get your full travel sum back! Of course you can also opt for a holiday to another destination or a voucher. This guarantee applies to bookings throughout the season.

Do I get an option to make a new booking without any conditions attached to it?

This is possible. We are happy to give you an option for up to 5 days (incl. Saturday and Sunday). You may either call us or send us an emai lto inform us if you decide to approve or cancel your option. You can arrange an option for a maximum of one working day within a month before arrival.

Can we only arrive on Saturdays at Roan?

With Roan you can check in and out from many campsites on Saturday, Monday, Tuesday and Thursday. The arrival and departure days may differ per campsite. On the campsite page you can easily view the arrival and departure days at your favourite campsite in the price table. Throughout the season there is a minimum stay of 2 nights.

What things do we still have to pay for on the spot at the campsite?

You are required to pay tourist tax in all countries. Count on between € 0,50 and € 1,- per person per day. Children are often free or half price (Terme Catez campsite charges an extra fee of € 1.25 to 2.50 per day for children aged 6 and over).

At some campsites in Croatia (A.o. Porto Sole, Vestar, Polari, Krk, Belvedere Trogir, Solaris Beach Resort and Zaton Holiday Resort), you pay a so-called registration fee of +/- € 1 per person (for the duration of your stay, not per day). Service costs may still be charged in the Netherlands. At the following campings in the Netherlands the costs for water and electricity are not included: Roompot beach resort, Hunzedal, Bospark Lunsbergen, Callassande and Kijkduin. These campings are subject to local charges at the time of booking (local charges include tourist tax, gas, light and waste charges).

Some campsites charge an extra fee for the use of various facilities, such as the swimming pool or the parking lot. If applicable, these surcharges are clearly stated on the camping pages in question.

You are also required to pay a deposit of € 100,- in cash, which will be refunded to you if you leave your accommodation in a clean and tidy state on departure. Our staff will provide you with free cleaning products, if desired. You may also have to pay a deposit for using the pool facilities or at the gate entrance to the campsite. If the barbecue has not been cleaned on departure we are obliged to withhold €25,- from the deposit paid by you. If you depart before 7:00 am, the € 100,- deposit you paid on arrival will be refunded to your account once your accommodation has been checked and deemed clean and tidy.

Can we book a final cleaning?

How nice is it that after a wonderful holiday you don't have to clean your accommodation yourself? At Roan we like to take this care out of your hands, since season 2020 it is possible to book, at almost all campings, a final cleaning! More information about the final cleaning can be found here.

Can we state our preference?

You may also state any preferences you may have. Our staff will do their utmost best to take your preferences into account when planning their campsite schedules. There is no charge for stating your preferences. However, we can never guarantee your preference but we promise to do our best!

If a preference you have given us is not possible, for whatever reason, you will not be informed beforehand.

At Roan, you can book a Next to each other guarantee or a Roan Preferred-pitch at most campsites.

On our website you can see when booking, when adding the extras, whether a Roan Preferred-pitch or a Next to each other guarantee is possible. 

For more information we refer you to our travel conditions.

What are the reservation charges at Roan?

The reservation fee is € 27,-.

How can I book?

You can book with us by phone, email or at our website. After going through the booking process you will receive an email from us with the booking confirmation. Once the booking confirmation has been received, your booking is final and the deposit must be paid before the date stated on the booking confirmation.

Why do I have to pay €10,- SGR participation fee?

From 1 February 2021, the SGR Guarantee Fund will introduce a participation fee of € 10 per booking. This amount will be charged to the traveller by Roan Camping Holidays and transferred to the SGR Guarantee Fund.

Roan Camping Holidays is affiliated with SGR (travel guarantee fund). We do this in order to offer you, as a customer, protection. Should Roan run into financial problems, you will always receive your payment back via the SGR.

The own SGR contribution was abolished in 1999. At that time, the SGR had built up sufficient resources to pay out clients who had suffered losses in the event of any bankruptcies of travel organisations. As a result of Covid-19, the SGR expects more companies to apply for financial insolvency in the future and in order to ensure that the guarantee obligation can be met, this levy will be reintroduced.

Which extras can I add to my booking?

We thought about everything with Roan!  You can book the following essentials: stroller, cot, pull-along wagon, highchair, beachtowels, towels, your pet, the next-door guarantee and the pitch-guarantee.

What are the rules for the swimming pool?

In some pools, especially in Italy, a swimming cap must be worn at all times. Sometimes a cap or a bandana is sufficient. Some campsites in France do not permit swimming shorts but require men and boys to wear fitted swimming trunks. Check the water recreation section on our camping pages to see which type of swimwear is allowed. Please note that swimming pools at some campsites are closed at midday (siesta), for example, from 1 pm to 3 pm.

What is the difference between a Prestige Lounge and a Vision Lounge mobile home?

The mobile homes both have 3 bedrooms, air conditioning, a luxury lounge veranda, are suitable for up to 7 people and are 35 m2 in size. The big difference is the layout and appearance of the mobile homes. The Prestige Lounge is equipped with a kitchen at the front of the mobile home and a large sliding door to the decking and in the Vision Lounge, the kitchen is located at the rear and you can walk onto the decking through French doors. In the Vision Lounge there is a separate dining and sitting area, in the Prestige Lounge there is a combi dining/sitting area. The front of the Prestige lounge is also equipped with a modern 'stone-look'.

Can I choose my own pitch on the campsite?

By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. If you book before 1 October you only pay € 50 for your selected pitch on our campsites! After this period the cost for this option will be € 99,-. The Roan Preferred-pitch can be booked until 1st of March. A combination of the Preferred-pitch and the Next-door Guarantee is not possible.

What is included in the price?

The following is included in the rental price of your accommodation: the actual rent of your accommodation, gas, water, electricity, pitch fees and VAT. Prices are based on a maximum of 4 persons.  For the 5th, 6th and 7th person you pay a surcharge. The price excludes € 27 reservation fees per booking and a SGR Guarantee Fund participation fee of € 10 per booking. Tourist tax is not included. This tax is usually paid on site and at some campsites it is payable at the time of booking.

Are the facilities at the campsite open at all times?

Especially in off-season, you have to take it in to account that the facilities such as swimming pool, entertainment or restaurant are not open (anymore). Sometimes campsite owners can decide to open certain facilities later or to close them earlier. We try as much as possible to give the correct opening dates but take no responsibility for the eventual inaccuracies.

Is there a surcharge for more than 4 people?

Our basic tariff is based on 4 persons. The following surcharges apply: £ 2 per night for the 5th person, £ 3 per night for the 6th person, and £ 4 per night for the 7th person. The surcharge at Bijela Uvala and Zelena Laguna campsite for the 6th person is £ 7. The surcharge at Pra’delle Torri campsite for the 6th person which varies from £ 3,5 to £ 11 per night (pay on spot). The surcharge at Domaine du Verdon campsite for the 7th person is £ 8. At Bijela Uvala, Zelena Laguna, Union Lido, Mediterraneo, Les Sablons, Marina di Venezia and Portofelice campsites, a surcharge of £ 8 per night is charged for the 7th person.

What is the difference between a Excellent and a Casa Royal mobile home?

The Casa Royal mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

Are pets allowed at Roan?

Pets are allowed only in our tents and lodge tents (not permitted on all campsites) and in the mobile homes Cinsault at camping Domaine de la Yole. The cost of bringing your pet is € 9/
£ 7,- per night. While making your reservation you need to mention if you are going to travel with your pet. Pets at campsites Etruria and Le Capanne to be paid on site.

Can we book an accommodation next to each other with Roan?

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”. In highly exceptional cases, we may not be able to honour our guarantee and in such a case, you are entitled to € 120 return on each accommodation (not available at all campsites). If a Preferred-pitch is possible on an accommodation, it is not possible to book the Next-door-guarantee.

On our website you can see when booking, when adding the extras whether a Preferred-pitch or a guarantee next to each other is possible.

A Preferred-pitch can be booked until 1 March 2021.

What is the difference between a Verde and a Casa Adria mobile home?

The Casa Adria mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations! (The Mobile home Casa Adria is extra equipped with a microwave.)

Tourist tax

You are required to pay tourist tax on arrival. This can be done at the reception area or with one of our representatives. In some cases, small children are free. Some campsites may require you to hand over your passport at the main reception area. This will be returned to you once you have paid the tourist tax or on your departure. At campsites Playa Brava, Bijela Uvala, Zelena Laguna, Lanterna Premium Camping Resort, Bi-Village and Park Umag you pay the tourist tax and registration fee with booking. Tip: many campsites accept a Camping Card instead of a passport.

What is the difference between a Next-door guarantee and a Preferred-pitch?

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”.  You don't choose your own place, our campsite representatives will do it for you.

Do you want the best place on the campsite? By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. Are you going on holiday together and want to stand next to each other? Then find the best places next to each other together! The Roan Preferred-pitch can be booked until 1st of March 2021 and you only pay €50 for your selected pitch on our campsites. 

A combination of the Preferred-pitch and the Next-door Guarantee is not possible.

What is the difference between a (RO) bungalow tent and a (GO) bungalow tent?

The (GO) bungalow tent is the accommodation offered by our sister organisation, Go4Camp. This accommodation provides the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations! 

About your existing booking

Can I change my booking?

You can always change your booking. In some cases, there may be additional costs. 

There are not any extra costs for: 

  • additional people
  • additional extras
  • additional nights
  • additional insurances

Of course, you do pay extra costs for the extra number of people, extras, etc. When you change your booking, we use prices that applied at the initial booking date. There aren’t any surcharges if, after 1 April, the booking is changed to another period, provided that the total amount remains the same. If the total amount is lower, we do not adjust the initial travel sum. 

Roan has the right to change prices. Our prices may vary daily.

If you wish to deduct from your booking a certain number of nights (or previously booked extras or people), this is considered a partial cancellation. Cancellation fees will be charged on the price difference. 

Can I cancel my booking (partially)?

You can cancel your booking free of charge until April 1st 2021. Your deposit must be paid prior to the date stated on your confirmation. However, it will be refunded to your account if you cancel before April 1st 2021. If you cancel after this date, you are required to pay cancellation fees (see Travel Conditions). If you decide to cancel part of your booking, you will have to pay a cancellation fee for the nights you cancel. N.B.: It is not always possible to lengthen or shorten your holiday. However, if you do so, you may be charged a cancellation fee since we strive to ensure that our accommodations are occupied at all times. If you have to cancel the entire trip, we would like to ask you to inform us in writing. You can send an email with your details.

When do I receive my travel documents?

After we have received your payment in full, we will send you the travel documents by e-mail (starting 1 March), 14 days prior to the start of your holiday. Those travel documents include your vouchers, information about the campsite and your accommodation.

Can I invoke the right of withdrawal?

The right of withdrawal does not apply to all services of Roan Camping Holidays. Services relating to accommodation to be provided on a specific date or during a specific period are excluded from the right of withdrawal. However, we do have a cancellation scheme. For more information about cancellations, see https://www.roan.eu/frequently-asked-questions under "Can I cancel my booking (partially)?''

When do I have to pay the deposit?

With Roan, if you book before 28 February, your deposit is only €99 or £99. After this date, the deposit is of 30% of your travel sum. The remaining amount is due 8 weeks before arrival. For guests arriving in the months of March to June, the remaining amount is due 4 weeks prior to arrival. So book your next camping holiday at these very interesting booking terms now. 

If you book within 8 weeks of your arrival, then the total amount has to be paid at once. You do not receive giro collection slips, but you can pay by bank transfer, Mastercard, or VISA. By logging in to 'My Roan' you can easily choose which payment method you would like to use.

Does Roan apply flexible pricing and what does this mean for my booking?

We monitor our prices daily and adjust them if necessary. It is therefore possible that the trip you saw yesterday has become cheaper or more expensive today. We apply the price of the moment you book your holiday. We will never charge you a higher price afterwards. If the price goes down on the other hand, we will not adjust your booking either. After all, at the time of booking you agreed to our conditions and the price at that time.

Till when can I still book extras?

Basically you can still book for extras till the day of departure (provided that it’s available).

Can I find all my bookings in 'My Roan'?

All bookings made in previous years can also be found in your own Roan account.

When you have subsequently booked 2 or more reservations, for example when you combine two campings or go when you are going on holiday with several families at the same time, you will unfortunately only see the 1st booking. We are aware of this technical defect.

About Roan Camping Holidays

Is Roan a British organization?

Roan is a Dutch organization, established in 1986. Almost 70% of our guests are Dutch. Besides that, our guests are from Denmark, Germany, Switserland, United Kingdom and Belgium. Roan Camping Holidays is part of the European Camping Group.

Is Roan a member of all kinds of organisations?

Yes, of course We are members of the SGR (Paragraph 1843).

COVID-19

What exactly is the health pass "pass sanitaire" for France?

This pass shows whether you have been fully vaccinated, have tested negative or have recently recovered from covid-19.

From 21 July, in France, you will need a pass (sanitary pass with QR code) to visit cultural and leisure facilities with more than 50 people (e.g. events, theatres, cinemas, museums, amusement parks).

From 1 August, this rule will also apply to indoor areas of the hospitality industry (including terraces), shopping centres (not shops or supermarkets) and public transport (TGV, aeroplane, long-distance buses).

This applies to everyone aged 18 and over. Children aged 12 to 17 are not required to have a health pass until 30 August. Children under 12 are not considered at all.

You do NOT need the pass at the campsite, but you will be asked for the health pass "pass sanitaire" when you arrive at the campsite.

What about if I make a transit through Slovenia to, say, Croatia?

Transit through Slovenia will continue to be possible without the need to present a negative test, a certificate of recovery or proof of vaccination, initially for a limited period until August 15, 2021. This is on the condition that exit occurs within 12 hours of entry. Another condition is that all accompanying persons may cross the border with the neighboring country, everyone must be equipped with a valid identity document required for onward travel to Croatia.

Can I go on holiday with Roan if I have not been vaccinated?

Yes, you can. However, you must adhere to the entry requirements of your holiday destination. You can find out which tests are required on the government's website.

What do you mean by a negative travel advice?

A negative travel advice means that the country of your destination does not allow tourists or that your home country advises against travelling to that destination.

If you cannot reach your destination because you need to travel through a country that does not allow tourists, this is also a valid reason. If you are allowed to travel through that country, it is not a valid reason. In the above cases, you can either change your holiday to another destination or receive a refund.

Can I cancel my trip free of charge if I am required to quarantine?

In case you are not diagnosed, but have been in contact with an infected person and are therefore required to quarantine, it is not a valid reason for cancelling your holiday free of charge. Of course, we are happy to find a solution together, such as rescheduling your holiday perhaps. Please, contact us as soon as possible so that we can assist you.

I cannot travel because one of my travel companions or I was diagnosed with Covid-19. Will I be covered?

Being diagnosed with Covid-19 is a valid reason to get the cancellation fee covered by most insurance companies. In order to avoid all risk, make sure to take out cancellation insurance and check the terms & conditions.

You can take out a cancellation insurance with Roan, where a Covid-19 infection is a valid reason to cancel your trip. A cancellation insurance should be taken out within 7 days after reservation. Our travel specialists will be happy to inform you.

When will I be notified that my holiday is cancelled due to a negative travel advice?

We will contact you one week before arrival if it appears that a negative travel advice is still valid for your holiday destination. 

Can I cancel without cost if I have to show a negative PCR test at my destination?

If your holiday destination requires a negative PCR test, this is not a valid reason for cancelling your holiday without cost. The cost of the PCR test is borne by the holidaymaker.

Can I travel through countries that still have code orange or go on holiday there?

It is possible to travel through and to countries that have code orange, but please check your travel insurance if you are insured in case you unexpectedly end up in hospital during your trip or vacation.

Do you offer compensation if not all facilities are open?

No, you will not receive any compensation if some facilities are not open due to Covid-19.

Can I postpone my holiday until 2022?

Unfortunately, postponing your holiday until 2022 is not possible. Your holiday needs to take place in 2021. Did you know that some campsites in Italy, France and the Netherlands are even open during autumn break?

Is camping a safe way to spend your holiday?

Yes, it is. You spend a lot of time outdoors when camping, and we have established guidelines for our staff regarding cleaning and safety. We use protective and disinfecting materials. In addition, our staff will always keep a safe distance.

Measures at the camping

Given the current situation in which we find ourselves, we would like to draw your attention here to a number of measures that have been taken that contribute to the safety of everyone.

Where can I check the latest status of the travel advice issued for a particular destination?

We advise you to keep an eye on the website of Foreign Affairs:

England: https://www.gov.uk/foreign-tra...
Ireland: https://www.dfa.ie/travel/trav...

Cashless payments

We ask you to pay the deposit and/or tourist tax as much as possible cashless. At most campsites you can pay by a payment request sent by our couriers to you by sms or email. Do you still want to pay cash? Then there is for example an envelope in which you can put the amount.

What additional measures, such as wearing face masks, can I expect during my holiday?

The rules and measures vary from country to country and are also subject to change. Please, check the website of your government for the actual situation. Check here for the UK. Additional rules and measures at your holiday destination are not a valid reason to cancel without cost.

If I am not sure about going on holiday, can I cancel without cost?

If you decide to cancel, regular cancellation conditions apply. If you are not sure about going on holiday to the destination you booked, you may always change the destination. You pay the difference if it is more expensive. You will not be refunded if it is cheaper.

I do not want to go on holiday if I have not yet been vaccinated. Is that a valid reason to cancel without cost?

This is not a valid reason for cancelling free of charge. If you decide to cancel, we will charge the regular cancellation fees. Rebooking to another destination in 2021 is possible. If the new destination is more expensive, you pay the difference. If the changed holiday is cheaper, you will not receive a refund.

I would like to redeem my Corona voucher. How does this work?

You can make a new booking via our website. In step 3 of the booking flow you can log in, the booking system recognises your customer details and then you can choose your voucher as a payment option. Of course we can always process the voucher manually for you. Are you booking from the United Kingdom? Please contact our Call Centre to redeem your voucher.

The voucher is valid for one year from the time of issue and can be used for all trips from the Roan Camping Holiday and Go4camp offer. If you received the voucher on the 1st of April 2020, you have until the 1st of April 2021 to book a new holiday arriving in the year 2021 or 2022.

I am waiting to get the vaccine. What if I get contacted during my holiday?

We can imagine that you would like to be in your home country so that you do not miss out on the vaccination. This is not a valid reason for cancelling your holiday without cost, but we will be happy to change your holiday to another date in 2021. Our travel specialists will be happy to assist you.

What is the situation in Croatia today?

For more information, please visit the following website:
https://www.croatia.hr/en-GB/coronavirus-2019-ncov-q-and-a 

Here you can find current figures and also information about the measures taken by the tourism sector. You will also find information which is important for travelling to Croatia, such as the <enter croatia> form which has to be filled in.

How exactly does that work with a PCR test?

At some locations it is mandatory to hand in a negative PCR test. You can make an appointment for this at a test site in your area. It is important to ask whether you will also receive a certificate. For more information on travel advice, please go to https://www.gov.uk/coronavirus

Do children also have to show a negative PCR test?

This depends on the destination and the minimum age also differs per country. For more information, please visit https://www.gov.uk/coronavirus

Do I also need a PCR test on my return?

This differs per country where you come from and also how you return. Different rules apply to cars than to planes. For more information we refer you to https://www.gov.uk/coronavirus

If I am on holiday and my destination goes from a positive to a negative travel advice, what should I do?

If, during your holidays, you are confronted with a change in travel advice. Then you have the choice to end your holiday. You do travel at your own risk. Secondly, you can contact us, so that we can see if we can rebook you for another destination with positive travel advice. As a final option, you can decide to go back home. We will reimburse you for the days that you did not use the holiday. Suppose the total travel sum is € 1400,- for 7 nights and you go home on day 3, then you have not used your holiday for 5 nights and you will receive € 1000,- in return.

Does the Coronavirus affect my booking?

We are keeping a close eye on developments associated with the spread of Coronavirus worldwide. Click here for more information about the Coronavirus. 

Is your question not listed? We are happy to help you!

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Sat - Sun 10.00 - 16.00

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