I have a question about

Unfortunately, the area around the Mayotte Vacances campsite was affected by a fire on 24 July. Our priority at the moment is the guests currently staying at the campsite; we are in direct contact with them.

Have you booked a stay at the campsite on or after 30 July 2026? At present, there is no reason to believe that your holiday at Mayotte Vacances will be cancelled. Should this change in the meantime, we will contact you immediately.

What does this mean for you?

• Please wait for our message: We understand that this creates uncertainty, but we kindly ask you not to contact us yourself at this time. Additional enquiries are currently delaying the urgent assistance we are providing to guests at the campsite.
• Would you still like to rebook? If you would prefer to rebook your holiday, we also offer the option to do so. Our standard rebooking terms and conditions apply.

We would like to thank you very much for your patience and cooperation during this exceptional situation.

No, you do not need to contact us yourself at this time.

Our priority at the moment is to keep our guests currently staying at the campsite informed and to support them. Additional enquiries are currently delaying the urgent assistance we are providing to guests at the campsite. As soon as we have more clarity regarding your specific booking, we will contact you proactively straight away.

Yes, your holiday at another campsite with Roan in the Gironde region will go ahead as planned. Should there be any changes to this, we will contact you straight away.

Yes, subject to availability, you can opt for an equivalent stay at another Roan campsite. For more information on the terms and conditions, please visit www.roan.co.uk/book-with-confidence.